When you select a product or system that you rely on day in and day out, such as equipment to automate your television channels, you are really forming a partnership with another company. Be sure your partner has the qualifications, experience, knowledge, and resources to provide you with support for the life of the product.
Proven Technology and ExperienceIn 1986, LEIGHTRONIX delivered the first series of MINI-T and TCD Event Controllers for unattended, automatic control of video systems. Today, LEIGHTRONIX Event Controllers can be found in cable television head ends throughout the country, providing the latest in digital playback and recording technology while still supporting legacy equipment. Chances are that many of the locally originated channels you watch at home are being controlled by a LEIGHTRONIX system right now!
We Stand Behind What We SellLEIGHTRONIX set a standard for playback equipment by announcing a five year warranty on event controllers. A strong warranty demonstrates a manufacturer’s confidence in its ability to produce high-quality products it can stand behind. After offering this warranty for more than ten years, LEIGHTRONIX still provides one of the best warranties in the business.
Trusted Industry LeaderA reputation is gained over time and reflects the true nature of the people behind the company. With products that not only work as advertised, but exceed customers’ expectations, LEIGHTRONIX has built a reputation over the years for providing quality equipment at an affordable price. Don’t just believe us, though—ask around.
Product SafetyHow many times have you looked at the bottom of a product and noticed a UL or ETL Listed Mark, only to take for granted what that really means? LEIGHTRONIX products are tested by a Nationally Recognized Testing Laboratory (NRTL) and carry the marks of both ETL product safety and FCC compliance. Before you select a product, and accept responsibility for yourself and those around you, look for the mark of product safety testing. In the unfortunate circumstances of disaster, the investigation begins with products and devices that cannot show proof of compliance with safety standards. Ensure the equipment that you choose is safe.
SalesYour calls are welcomed at LEIGHTRONIX. Sales staff members are on hand to assist you before and after the sale with system configuration, product recommendations, and ongoing support for system upgrades and enhancements. Need local support? Authorized dealers of professional and broadcast television equipment are deployed throughout the country to assist you with product recommendations and sales as well as automation system engineering.
WebExDifficulty with support issues and software training also becomes a thing of the past with WebEx. Your desktop is placed under the interactive control of a support specialist here at LEIGHTRONIX via a high-speed Internet connection. Live software demonstrations through WebEx not only allow you to see all features and functions of LEIGHTRONIX control software, but to actually operate the application yourself.
Free Technical SupportWhile more and more companies are charging their customers for product support, LEIGHTRONIX continues to provide telephone assistance, prompt email response, and software/firmware updates, all 100% cost-free. Our Customer Service department is available Monday-Friday, 8:00AM to 5:00PM EST. Most customer calls are handled immediately by a customer service representative. Please call us toll-free at (800) 243-5589.